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QUESTIONS AND ANSWERS
Questions and Answers
Here you can find frequently asked questions and answers about our machines.
Are you a factory or a trading company?
Fante Machinery is a direct manufacturer with in-house production, quality control, and engineering capabilities.
Where is Fante Machinery located?
Fante Machinery headquarters and manufacturing facilities are located in nanjing, China, with global sales and service support.
How do I choose the right tyre recycling equipment for my project?
The selection of tyre recycling equipment depends on the type of material, processing capacity (tons per hour), and the final particle size. Providing detailed information about your requirements will help us recommend the most suitable solution for you.
What factors affect the profitability of a recycling project?
Profitability depends on raw material supply, local market demand, product quality, and operating costs. Market analysis is recommended before investment.
What payment methods do you accept?
We accept T/T (telegraphic transfer) and L/C (letter of credit), typically with 30% deposit and 70% balance before shipment.
Do you provide OEM or configuration customization?
Yes. We offer OEM and tailored configurations including structural design, power options, and system integration based on customer needs.
What is the warranty period for Fante Machinery equipment?
Standard equipment carries a one-year warranty. Extended warranties are available for custom or large-scale systems.
How does Fante Machinery ensure product quality?
We implement rigorous quality control processes, precision machining, and standardized assembly to ensure durability and performance.
How is the equipment packed for shipment?
Machines are secured in export-grade packing and loaded into containers with protective bracing to prevent damage during transport.
What after-sales support does Fante Machinery provide?
We offer remote technical guidance, on-site service where available, engineering support, and replacement parts within the warranty period.
Do you provide operator training?
Yes. We host on-site training at our facility, or offer remote guidance via video and documentation for safe and effective operation.
Will you help ensure the right machine is selected for my application?
Before ordering, our sales engineers will conduct detailed requirement analysis and recommend the most suitable solution.
Can I visit your factory or running projects?
Yes. Customers are welcome to visit our factory or operating sites to better understand equipment performance and real project cases.
What is the delivery time for your machines?
Standard machines are usually delivered within 30 days after order confirmation. Custom systems may require a longer lead time.